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Monday, March 05, 2007 - 12:30 PM
random halo-halo part II
okay, i'm running out of ideas for my titles.
from the last time i were here sobrang dami ng nangyari. as in. but some of them are still happening thus i can't write about them yet. and believe me, i really want to write about 'em.
but let's just settle with the things that i can write about- starting with none other than work.
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yep, work. february ended really well for me.
to get into the winner's cirlce, you must achieve the ff:
- aht (average handling time) of 4minutes and 30seconds
- adherence not lower than 90%
- and observation scores not lower than 90%
aht
well, since i am a newbie my goal was set at 6minutes even. and hey hey! my ending aht for february is 5minutes and 24seconds.
adherence
adherence is simply logging in and out on time and clicking available plus your attendance. bawal absent, and since perfect attendance ako (which is really something, kasi when i was in school sobrang absentee ako) i have qualified. dagdag pa ng incentive from tje company.
observations
this is when quality analysts (both local and from atlanta) randomly pull up your calls and scrutinize 'em till your starting 100% goes down big time. fortunately, the lowest o got for feb was 98%. hehe, talk about lucky.
to sum it up i qualify for gold. secret on how much it adds to my sweldo, hehe. *ngiti*
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maiba naman.
i am so like the song 'hand in pocket' right now. ugh. but the reason behind it is something i cannot write about now.
maybe, maybe in the future. when my job is done and i am no longer needed.
tsk. that's it for today.
kapish.
ehjiboi got weird at 12:30 PM
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